Frequently asked questions
Do you ship Worldwide?
No yet unfortunately, but we are working on it!
How are the items packaged?
All gift boxes are wrapped in bubble wrap and then wrapped in brown paper and securely posted!
What do I do if my print arrives damaged?
We do our best to ensure all items will arrive with you safely and in perfect condition however in the unlikely event that your item does arrive damaged in anyway please contact us with your order number and photos of the damages and we will get back to you asap.
How long does delivery take?
All UK deliveries are posted Royal Mail 48hr Tracked and overseas orders are posted Tracked
UK SHIPPING
Royal Mail First Class aims to deliver within 1-3 working days
WORLDWIDE SHIPPING
1. TRACKED aims to deliver to International destinations within 5-7 working days. You will receive online tracking progress, items are electronically scanned at 6 different points, in the UK and overseas to the point of delivery.
3. CHRISTMAS DELIVERIES – Most orders will arrive within the stated time but delivery times may occasionally take longer at Christmas and allowance should be made for this. We cannot be held responsible for delays caused by Royal Mail and other delivery services but will assist where possible. We can not be held responsible for orders not arriving in time for Christmas.
What if I want a refund or need to return my item
You can have a refund if you are not 100% satisfied with the quality of your purchase up to 14 days after purchasing. I do not refund postage costs. Please visit the contact section stating your order number if you have any issues with your order or want any further information.
Please note that any requested refund will only be processed once the item has been returned in its original condition.